Every so often an individual crosses your path that provides excellent service. Doesn’t it make you step back and say wow! That was a great experience. What makes that person decide to deliver in a way that far surpasses the vast sea of mediocrity?
I personally experienced one of these WOW moments last week. My battery on my car needed to be replaced so instead having to go out and buy the battery and install it, I called AAA Battery Service. Now mind you this is not the most glamorous job in the world. The work could be considered by some as tedious and boring. The service I received from the young man was unbelievable. He was helpful, friendly and knowledgeable. I felt like he really want to help me out. It made me think about what made him so special. Motivation is the key. Some people are naturally motivated towards excellence. This guy was, even though this may not be his dream job, he decided to do not just a good job but a great one. But if you don’t feel you have that gene entrenched in your DNA, there’s hope.
Attending training workshops, seminars and conferences can help reinforce the importance of participating in sessions like these on a regular basis. It can spark up your personal motivation.
It is quite a balancing act being a small business owner. You may find yourself wearing many hats which can drain not only your energy but motivation even if you love what you do. So take the time to clear your head, recharge your batteries and you will gain a fresh perspective. We encourage you to take advantage of the opportunities that surround you to help you maintain your motivation. This is when you advance from good to GREAT!
I called the employees boss after my experience with him to thank him and let them know what great service I received. It make me feel good just thanking him for such an outstanding representative of his business.
Wouldn’t it be wonderful if that is how every client of ours felt after they have done business with us? Strive for excellence and you will see the difference between good and great in your life and business.
On that note, our passion for SpeakCorp Members is to improve your experience in promoting your business and services online. We strive to continue to keep our tools affordable allowing your to do less work and sell more. We hope something catches your eye and you take full advantage of our resource list of seminars, webinars and audio downloads.
